Penn State IT Help Desk

I provided technical support at Penn State Behrend: troubleshooting hardware and software, working through network connectivity problems, and keeping the IT inventory.

It was a queue of people who were already frustrated before they reached me, all with different levels of comfort with the thing that had broken. Diagnosing under pressure while explaining it to someone who did not want a diagnosis is a skill I have used constantly since, usually not at a help desk.