Shreyas Sane
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Professional role

Penn State IT Help Desk

A semester as the person students, faculty, and staff came to when something had stopped working.

Organization
The Pennsylvania State University
Role
IT Help Desk Technician
Dates

Support desk

I provided technical support at Penn State Behrend: troubleshooting hardware and software, working through network connectivity problems, and keeping the IT inventory.

It was a queue of people who were already frustrated before they reached me, all with different levels of comfort with the thing that had broken. Diagnosing under pressure while explaining it to someone who did not want a diagnosis is a skill I have used constantly since, usually not at a help desk.

AI & privacy

The assistant can answer general questions and uses approved portfolio sources for claims about Shreyas. It has no live web access.

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